Information Technology for Quality and Competitive Management

Information Technology for Quality and Competitive Management

Exposes students to the concepts and frameworks required to manage information technology (IT) towards strategic goals. Discussions include the characteristics of new technologies such as groupware, client/server, Internet, intranets, and high band width communication networks. The course develops linkages between strategic goals and technology characteristics and considers the impact of these technologies on organizations, ranging from small, entrepreneurial companies to large corporations. Topics include developing a technology strategy for a firm, creating technology-based alliances, managing a technology portfolio, and exploiting the potential of electronic commerce to re-engineer the value chain in an industry. Cases focus on companies that have succeeded as a result of imaginative use of IT and those that have failed as a result of inability to exploit IT. No IT background is presumed.